Privacy Policy

This Privacy Policy explains how Hangar One Heating and Air (“we,” “us”) collects, uses and shares information when you visit this website, call us, submit a form or book service online. By using this website, you agree to the practices described here.

Information we collect

Information you give us

• Contact details such as your name, phone number, email address and service address.
• Details about your service request, such as the equipment involved and the problem you're having.
• Appointment preferences and anything else you choose to include in a form, booking or message.

Phone calls and call tracking

We use call-tracking phone numbers to understand which ads and web pages lead to calls. When you call one of these numbers, our call-tracking provider may collect your phone number, the date, time and length of the call, and the page or ad that led to the call. Calls may be recorded and transcribed for quality, training, scheduling accuracy and record-keeping. If you don't want your call recorded, let us know at the start of the call.

Information collected automatically

When you visit the site, we and our service providers may automatically collect information such as your IP address, browser and device type, pages viewed, referring website and approximate location. We use cookies, pixels and similar technologies for site analytics and to measure the performance of our advertising (for example, whether a visit led to a call or booking).

How we use information

• To respond to your requests, schedule appointments and provide HVAC services.
• To send appointment confirmations, reminders and updates by phone, text or email.
• To provide estimates, invoices and warranty support.
• To measure and improve our website, advertising and customer service.
• To protect against fraud and spam, and to comply with legal obligations.

Text messages

If you give us your mobile number, we may text you about your service request or appointment. Message and data rates may apply. You can opt out at any time by replying STOP. We do not send marketing texts without your consent, and we do not sell or share your mobile number for others' marketing.

How we share information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Technicians and contractors who perform service on our behalf.
• Service providers that help us operate, such as our online booking provider, call-tracking provider, website host, form processing, scheduling and analytics tools. These providers may only use your information to provide services to us.
• Authorities or other parties when required by law, or to protect our rights, property or safety.
• A buyer or successor in the event of a sale or reorganization of our business.

Online booking

Online scheduling on this site is provided by a third-party booking service. Information you enter in the booking tool is collected by that provider on our behalf and handled under its own privacy practices as well as this policy.

Cookies and your choices

Most browsers let you block or delete cookies. Blocking cookies may affect how parts of the site work. You can also opt out of personalized advertising through your Google ad settings and similar tools.

Data retention and security

We keep personal information only as long as we need it for the purposes above, including service history, warranty and legal record-keeping. We use reasonable administrative and technical safeguards to protect it, but no method of transmission or storage is completely secure.

Your rights

Depending on where you live, including under Texas law, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. To make a request, contact us using the details below. We won't discriminate against you for exercising your rights.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact us

Hangar One Heating and Air · Serving Terrell, TX
Phone: (972) 555-0100
Email: [privacy@yourdomain.com]

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